Yes, we are happy to work with clients and families who wish to have some or all of their services covered by insurance. Since coverage varies by provider, we encourage you to contact your insurance company first to understand your plan and available options for postpartum support coverage. After signing the contract, we will assist with all necessary paperwork, including pre-approval forms, super bills, and any other documentation required for reimbursement. Please note that payment will be made out of pocket upfront, as all insurance and similar reimbursements are processed after services are rendered. We will be happy to provide the necessary documentation to support your reimbursement claim.​

For birth doulas, we recommend hiring early to build a relationship and allow time for preparation and planning. Establishing this connection ahead of time helps ensure you have the support you need during labor and birth. For postpartum doulas, we suggest hiring by mid-pregnancy to guarantee availability and start building that important relationship. This also allows us to plan accordingly for your needs. However, if you've already had your baby and need postpartum support, we are still able to provide you with assistance in most cases. For sleep support, we encourage all of our clients to consider using our overnight support services from the beginning. This service helps families develop healthy sleep routines and eliminates the need for sleep counseling. If you did not have overnight support and your baby is 10 weeks or older, we are happy to provide sleep counseling to help improve your baby’s sleep patterns and routines.

Our process begins with a one-on-one consultation to discuss your unique needs, preferences, and any questions you may have. During this consultation, we’ll get to know each other and help you understand how we can best support you. After the consultation, you’ll be introduced to the available team members who can assist you based on your location, needs, and timing. We strive to ensure you feel comfortable and confident with the team members assigned to your care. We believe in building strong relationships, so we take the time to ensure a good match between you and your doula, sleep counselor, or support team. Whether you’re seeking birth support, postpartum care, or sleep assistance, we aim to create a seamless, supportive experience that’s tailored to your family’s needs.

We have a regular payment structure in place that has been sufficient for most of our clients. A retainer is required to hold your support on our calendar and secure your spot. The payment structure is designed to ensure transparency and ease for our clients, and we are happy to work with you to find a plan that best fits your needs. If you have any specific payment concerns, feel free to reach out, and we’ll be happy to discuss your options.

While we understand that hiring a doula for just the birth is common practice with some providers, this goes against our methods at Snugs and Kisses. We focus on building strong, trusting relationships with our families throughout the entire process. This allows us to provide the best support, answer any questions that arise, and offer education as you prepare for your birth. Our approach is about being available to you in the months leading up to birth so that we can help you navigate your journey, rather than just being present at the birth itself. For this reason, we do not provide birth-only support.

Yes, absolutely! A doula can be a valuable support in all birth scenarios, including hospital births, cesarean deliveries, and medicated births. While each birth may be different from what you’ve planned, having a doula by your side ensures you have consistent emotional, physical, and informational support. Even if your birth plan doesn’t go as expected, a doula can help you navigate any changes and advocate for your preferences, providing guidance and comfort through every step. Our goal is to make sure you feel empowered, informed, and supported no matter how your birth unfolds.

Absolutely! Whether you’re having a birth doula or a postpartum doula, your partner and family members are still an essential part of the process. We never replace them, but instead, we work collaboratively with your support system to ensure that everyone has a special role in your journey. Our goal is to empower your partner and family to be involved, informed, and comfortable while we provide professional support tailored to your needs. Together, we create a strong team, where each person plays a unique and important part in your birth or postpartum experience.

We do not offer set postpartum packages, but we do have a contact minimum of 60 hours of support, which is explained in more detail during your client interview. These 60 hours are generally considered on the lower side, with over 90% of our clients purchasing additional hours to meet their specific needs. Every family is unique, and our care plans are tailored to your goals, which means the number of hours you need will vary depending on your family's dynamic and what you're hoping to achieve during your postpartum period.

At Snugs and Kisses, we believe in providing consistent, scheduled support for the best results and continuity of care. We don’t typically schedule support on a weekly basis, as we focus on creating a schedule that aligns with your needs, goals, and the stages of your postpartum recovery. Scheduling is an integral part of our process, and we help you plan early on to make sure your support system is in place when you need it most. By setting a schedule, we can ensure you're getting the tailored support you deserve, and that all your needs are met throughout your postpartum journey.

Our primary focus is the birthing person and baby dyad, as we aim to provide the best care during this important transition. While we can assist with other children in the family if necessary, this is not our primary focus. There is so much to be done with the new mom and baby, and our role is to ensure that you both get the care, attention, and support you need. If your other children need assistance, we can certainly support you in balancing their needs while prioritizing the newborn and mother.

A sleep counselor focuses on creating personalized solutions that take into account your baby’s developmental needs, your family dynamics, circadian rhythms, and your baby’s unique personality. Our goal is to help your family reach realistic sleep goals while prioritizing long-term healthy sleep habits. In contrast, traditional sleep training methods often focus on reaching the end goal—such as sleeping through the night—as quickly as possible, sometimes using harsher techniques that may lead to regression or unintended stress for both baby and parents.

We assist with a wide range of infant and toddler sleep challenges, including: ● Night wakings and sleep regressions ● Naps (e.g., short naps, difficulty transitioning between sleep cycles) ● Bedtime struggles (e.g., resistance to going to bed, long bedtime routines) ● Poor sleep hygiene (e.g., screen time before bed, inconsistent sleep schedules) ● Transitioning from co-sleeping to independent sleep spaces ● Sleep challenges related to developmental milestones, such as crawling or teething If your baby or toddler is experiencing sleep disruptions, we’re here to create a plan tailored to your family’s specific needs.

The time it takes to see results varies depending on your child’s needs and the complexity of the sleep challenges. Many families begin noticing improvements within the first week of implementing our strategies, but more significant changes may take a few weeks. Rest assured, we’re with you every step of the way to adjust and refine the plan as needed.

Yes, we use gentle, family-centered methods to address sleep challenges. Our approach focuses on building positive sleep associations and making gradual, supportive changes that respect your baby’s developmental needs and your family’s preferences. We aim to help everyone feel confident and comfortable throughout the process while fostering a calm and nurturing sleep environment.