Question 1

Do you accept insurance?

Accepted Answer

Yes, we are happy to work with clients and families who wish to have some or all of their services covered by insurance. Since coverage varies by provider, we encourage you to contact your insurance company first to understand your plan and available options for postpartum support coverage. After signing the contract, we will assist with all necessary paperwork, including pre-approval forms, super bills, and any other documentation required for reimbursement. Please note that payment will be made out of pocket upfront, as all insurance and similar reimbursements are processed after services are rendered. We will be happy to provide the necessary documentation to support your reimbursement claim.​

Question 2

When is the best time to interview and hire support?

Accepted Answer

For birth doulas, we recommend hiring early to build a relationship and allow time for preparation and planning. Establishing this connection ahead of time helps ensure you have the support you need during labor and birth.

For postpartum doulas, we suggest hiring by mid-pregnancy to guarantee availability and start building that important relationship. This also allows us to plan accordingly for
your needs. However, if you've already had your baby and need postpartum support, we are still able to provide you with assistance in most cases.

For sleep support, we encourage all of our clients to consider using our overnight support services from the beginning. This service helps families develop healthy sleep routines and eliminates the need for sleep counseling. If you did not have overnight support and your baby is 10 weeks or older, we are happy to provide sleep counseling to help improve your baby’s sleep patterns and routines.

Question 3

When do I get to meet available doulas?

Accepted Answer

Our process begins with a one-on-one consultation to discuss your unique needs, preferences, and any questions you may have. During this consultation, we’ll get to know each other and help you understand how we can best support you. After the
consultation, you’ll be introduced to the available team members who can assist you based on your location, needs, and timing. We strive to ensure you feel comfortable and confident with the team members assigned to your care.

We believe in building strong relationships, so we take the time to ensure a good match between you and your doula, sleep counselor, or support team. Whether you’re seeking birth support, postpartum care, or sleep assistance, we aim to create a seamless, supportive experience that’s tailored to your family’s needs.

Question 4

Do you offer payment plans?

Accepted Answer

We have a regular payment structure in place that has been sufficient for most of our clients. A retainer is required to hold your support on our calendar and secure your spot.
The payment structure is designed to ensure transparency and ease for our clients, and we are happy to work with you to find a plan that best fits your needs. If you have any specific payment concerns, feel free to reach out, and we’ll be happy to discuss your
options.

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